Islamic Relief wants to be accountable to our supporters and beneficiaries in the vital work we do.  That’s why we want to hear any concerns or complaints you may have and take appropriate action.

An area of particular importance is safeguarding. We take our responsibility for protecting our beneficiaries and vulnerable people against exploitation and abuse of power very seriously – see our safeguarding page for more information.

If you have any concerns  – relating to safeguarding or otherwise – or want to make a complaint please email us: [email protected].

You can also write to us at:
Complaints Officer, Islamic Relief Worldwide, 19 Rea Street South, Birmingham B5 6LB.

We aim to deal with all concerns and complaints quickly and confidentially. We will contact you as soon as we can – typically within 5 working days. We assure you that complaints will be handled fairly and sensitively.

    Complaints and Concerns

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    You can download our Complaints Policy

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